Procómetro, a service launched by Procon-SP, will also inform the number of complaints from each company per year, month and subject
Procon-SP revealed the sum of the amounts claimed by consumers in 2022: R$ 1,832,818,672.69 in more than 370 thousand calls.
The information is part of a tool launched this Monday (27) by the foundation, called Procómetro, which will have the function of demonstrating the public policy of service to citizens carried out by Procon-SP in the state of São Paulo.
“With this new tool it is possible to have an idea of how much is being discussed in terms of damage to the consumer, the value that this amount represents in the pocket of the São Paulo consumer”, explained Guilherme Farid, executive director of Procon-SP.
The new digital system will allow the launch of the Procon-SP services portal in Numbers, which will provide data on complaints by company. With this, it will be possible to check the number of complaints from each company by year, month and subject.
“Before choosing a supplier, the consumer will be able to check how the company’s reputation is doing in the market. We hope that, with this, suppliers will pay more attention to complaints and be concerned with providing a solution to problems”, concluded Farid.
It will also be made available, by company, the values in dispute, the main problems and requests pointed out by consumers.
