Consumers have reported problems of non-delivery of the product and lack of response from the company
Procon de So Paulo announced this Monday morning (15th) that it had notified Ikeg, a virtual store that sells products such as cups and thermoses. The reason is the significant increase in the number of complaints registered, in the first half of this year there were 738, a much higher amount than the 37 in the second half of 2021. Consumers have reported problems with product non-delivery and lack of responses from the company.
The body wants the company to inform the number of orders still pending delivery, the factors for non-compliance with deadlines, measures to solve the problem, service channels and if there is an action plan to rectify the situation.
In addition, Procon-SP seeks to find out how the company’s business model works to guarantee offers and promotions and also at what time of purchase it issues the invoice to the consumer. Ikeg has until this Friday (19) to send the information.
The consumer protection agency also requested that the company adhere to the Verified Company Seal, a platform where consumers can make complaints, denouncements, ask questions and which guarantees that the entity will be able to locate the seller.
