The body wants operators to explain their 5G offerings to consumers for both mobile and broadband
Procon-SP announced this Tuesday (30) that it had notified the companies TIM, Oi Mvel, Telefnica Brasil (Vivo) and Claro. The body wants operators to explain their 5G offerings to consumers for both mobile and broadband networks.
Among the information, companies must clarify the lines of devices compatible with the fifth generation technology and present communications created to announce the changes implemented in the use of the new technology.
And yet, technically, if there is a need to replace a chip or other devices to use the service, proving the amounts eventually charged in the adjustment; the adequacy of plans for technology service; the main differences between the new technology and the previous ones, explaining the quality, efficiency and safety of the services and also the coverage, speed, service guarantee and latency period applied to the devices connected to the service.
The body established September 6 as the deadline for companies to respond to inquiries.