Frequent complaints are about improper charges, difficulties in reimbursement and non-provision of service
The high number of complaints about cancellations and the values of rides through apps led the National Consumer Secretariat (Senacon), linked to the Ministry of Justice and Public Security, to ask Uber and 99 for explanations.
According to a note from the agency, the problems were identified based on analyzes from the Department of Consumer Protection and Defense (DPDC) with information collected by platforms that make up Senacon, such as the National Information and Consumer Protection System (Sindec) and the consumer. gov.br
Frequent complaints are about improper charges, difficulties in reimbursement and failure to provide service. The secretariat also wants to understand how the travel cancellation policy works, the channels for complaints and whether there are penalties for irregularities committed by drivers.
“With the investigation, we intend to clarify possible violations of the Consumer Defense Code. If irregularities are found, the appropriate measures will be taken”, said Anderson Torres, Minister of Justice. Companies have 10 days to provide the information.
Sought, the two companies have not yet manifested.
