The action was motivated by 432 consumer complaints about the non-delivery or delay in the delivery of products
Procon-SP informed this Friday afternoon (02) that it notified the company Panini Brasil and asked for explanations about the sale of kits, combos, albums and individual figurines of the 2022 Soccer World Cup. 432 consumer complaints about non-delivery or delays in the delivery of products in the month of August.
Among the clarifications, Panini will have to present information about the reservation or pre-offer process, the possibility of direct purchase and immediate delivery and explain if the delivery times in these modalities are different. And also the number of items, individual or kits that have been sold so far and the possibility of tracking the delivery of products.
The agency also wants to know which offers are displayed with the price charged for each product, how many were delivered, how many are pending and the volume that the company has in stock. Other Procon-SP debts involve customer service channels and the policy adopted to deal with problems, involving issues such as cancellations and refunds.
Panini has until the 9th of September to send the information. Sought, the company has not yet commented.
